After Sales Manager - Paignton - Devon

£30-£35k - Sales
Ref: 287 Date Posted: Monday 04 Jul 2022
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The Job

To manage the after-sales and technical department and ensure associated activities are completed in accordance with the time, cost and quality requirements needed to meet customers’ expectations.

Responsibilities:

  • Provide quotations for installation, commissioning, servicing and warranty callouts
  • Process of incoming orders for warranty and site work and raise job-sheets for the engineers
  • Plan and coordinate schedule for the Service/Installation engineer and sub-contractors enabling workload to be completed as efficiently as possible. Ensure paperwork is completed accurately for invoicing and payroll
  • Produce a monthly report on costings and value of installation jobs completed including quoted value, total cost, and margin
  • Checking and authorising of engineers’ timesheets
  • Authorising of sub-contractor invoices inline with agreed rates
  • Provide technical support and problem solving internal and external customers
  • Create and update project specific risk assessments and method statements where required
  • Processing of customer returns, booking in, testing/inspecting organising replacements or raised the paperwork for the sales office to raise a credit note. Report any reoccurring issues to the Quality Controller
  • Provide technical product training to internal/external customers
  • Carry out toolbox talks to engineers/sub-contractors
  • Where required source new sub-contractors
  • Ensure engineers are compliant with site regulations – i.e. DBS Checks and Asbestos Awareness training
  • Undertake role of installation engineer when required
  • Have technical input at New Product Development meetings  
  • Maintain the engineer stores area
  • Work in accordance of company Quality and Health and Safety Policies and Procedures

The Person

A high degree of interpersonal skills are required as the job requires significant amounts of communication with the management team, engineers, sub-contractors, customers and all other areas of the business.

Skills & Qualifications:

  • City & Guilds or NVQ Level 3 in Plumbing (or equivalent)
  • Water Regulations knowledge
  • Proven experience and understanding of Industry Regulations
  • Broad knowledge and understanding of Health and Safety Regulations
  • UK Driving License
  • Strong team player and able to work alone
  • Problem solving
  • Good interpersonal skills
  • Ability to represent the company with a professional approach whilst interfacing with clients and attending their premises

Terms

  • Salary £30 – £35k
  • 40 Hours per week – Monday – Friday 8am – 5pm – 1 Hour for lunch
  • Office based
  • Pension
  • Holidays – 23 days + all bank holidays, this increases for all employees from 2023 to 25 days + all bank holidays
  • On-site parking