Looking for an exciting career with an established and industry leading Company? If so, a career as our After Sales Manager may the place for you to reach your highest potential!
The Job
To manage the after-sales and technical department and ensure associated activities are completed in accordance with the time, cost and quality requirements needed to meet customers’ expectations.
Responsibilities:
- Provide quotations for installation, commissioning, servicing and warranty callouts
- Process of incoming orders for warranty and site work and raise job-sheets for the engineers
- Plan and coordinate schedule for the Service/Installation Engineer and sub-contractors enabling workload to be completed as efficiently as possible. Ensure paperwork is completed accurately for invoicing and payroll
- Produce a monthly report on costings and value of installation jobs completed including quoted value, total cost, and margin
- Checking and authorising of engineers’ timesheets
- Authorising of sub-contractor invoices inline with agreed rates
- Provide technical support and problem solving internal and external customers
- Create and update project specific risk assessments and method statements where required
- Processing of customer returns, booking in, testing/inspecting organising replacements or raised the paperwork for the sales office to raise a credit note. Report any reoccurring issues to the Quality Controller
- Provide technical product training to internal/external customers
- Carry out toolbox talks to engineers/sub-contractors
- Where required source new sub-contractors
- Ensure engineers are compliant with site regulations – i.e. DBS Checks and Asbestos Awareness training
- Undertake role of Installation Engineer when required
- Have technical input at New Product Development meetings
- Maintain the engineer stores area
- Work in accordance of company Quality and Health and Safety Policies and Procedures
The Person
A high degree of interpersonal skills are required as the job requires significant amounts of communication with the management team, engineers, sub-contractors, customers and all other areas of the business.
Skills & Qualifications:
- City & Guilds or NVQ Level 3 in Plumbing (or equivalent)
- Water Regulations knowledge
- Proven experience and understanding of Industry Regulations
- Broad knowledge and understanding of Health and Safety Regulations
- UK Driving License
- Strong team player and able to work alone
- Problem solving
- Good interpersonal skills
- Ability to represent the company with a professional approach whilst interfacing with clients and attending their premises
Salary & Benefits
- Salary £30 – £35k
- Pension - current employer rate 5%, current employee minimum 3.25%
- Death in Service benefit
- Holidays – 23 days + all bank holidays, this increases for all employees from 2023 to 25 days + all bank holidays
- On-site parking
This is an office based role working 40 hours per week – Monday – Friday 8am – 5pm.