Bookings Assistant - Hybrid Working Newton Abbot/Home - Devon

£18,500-£20,000 per year, 25 days holiday plus bank holidays, discretionary annual bonus - Secretarial, PA and Administration
Ref: 277 Date Posted: Monday 04 Jul 2022
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This is an opportunity to join an exciting, high growth business. Our client works nationally to improve the mental health and emotional wellbeing of children and young people through a whole school preventative approach that links also to families and local services. Due to their on-going expansion, they now have a vacancy for a full-time Bookings Assistant to join their busy team. 

Our client currently offer a hybrid work model, with one day a week in the office and the rest at home, however, this may change in future dependent on business need. 

If you have previous experience in an administrative/telephone based customer service role, or are just leaving College/University and looking to gain some office experience and have a genuine passion for helping children, please keep reading!

The Job

The key purpose of this role is to provide administrative booking support for the Regional Development Managers and Relationship Managers.

Working within the Bookings Team, responsibilities will include:

  • Offering administrative booking support to the Regional Development Managers and Relationship Manager Teams
  • Answering first line phone calls regarding sales/enquiries
  • Processing and following up online booking and organisation registrations
  • Processing all bookings
  • Updating course flyers and other business development materials in relation to commissioned courses
  • Using IT systems to maintain accurate information on leads and bookings
  • Ensuring the smooth flow of bookings to other teams
  • Contributing to team and process development

The Person

To be considered for this role, you will have the following attributes:

  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Ability to work collaboratively with other internal teams
  • Ability to work on own initiative as well as part of a team
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

In addition, you are expected to embody their core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.

Essential skills, knowledge and experience:

  • Excellent communication skills, written and oral and an excellent telephone manner
  • Highly computer literate and a sound working knowledge of Microsoft Office
  • Highly numerate and literate
  • Attention to detail and a high level of accuracy

Desirable skills, knowledge and experience:

  • Previous experience of using cloud-based IT systems such as Sharepoint
  • Previous CRM systems and database management experience
  • Experience in a training or education environment
  • Educated to ‘A’ level or equivalent

Package

  • Annual salary £18,500 - £20,000 dependent on qualifications and experience 
  • Holiday entitlement of 25 days per annum plus bank holidays
  • Discretionary annual pay review
  • Discretionary annual bonus
  • On-site parking

Employment will be subject to the satisfactory outcome of a check by the DBS.