Bookings Assistant x 3 **working from home**

£18-22k per year, 25 days holiday, pension, discretionary annual bonus - Customer Services
Ref: 236 Date Posted: Monday 11 Oct 2021
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This is an opportunity to join an exciting, high growth business. Our client works nationally to improve the mental health and emotional wellbeing of children and young people through a whole school preventative approach that links also to families and local services. The mid to long term outcomes include improved learning, attendance, inclusion, employment prospects and health.  Due to their on-going expansion, they now have a vacancy for a full-time Bookings Assistant to join their busy team.


  • Offering administrative booking support to the Regional Development Managers and Relationship Manager Teams
  • Answering first line phone calls regarding sales/enquiries
  • Processing and following up online booking and organisation registrations
  • Processing all bookings
  • Updating course flyers and other business development materials in relation to commissioned courses
  • Using IT systems to maintain accurate information on leads and bookings
  • Ensuring the smooth flow of bookings to other teams
  • Contributing to team and process development

Person requirements

To be considered for this role, you will have the following attributes:

  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Ability to work collaboratively with other internal teams
  • Ability to work on own initiative as well as part of a team
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

In addition, you are expected embody our client's core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.

Skills, knowledge and experience:

  • Excellent communication skills, written and oral and an excellent telephone manner
  • Highly computer literate and a sound working knowledge of Microsoft Office and Sharepoint
  • Highly numerate and literate
  • Attention to detail and a high level of accuracy
  • Previous CRM systems and database management experience
  • Experience in a training or education environment would be desirable but not essential


  • Annual salary £18,000 - £22,000 dependent on qualifications and experience
  • Holiday entitlement of 25 days per annum plus bank holidays
  • Discretionary annual pay review
  • Discretionary annual bonus
  • On-site parking

Hours: Full Time, Permanent (Monday to Friday 9am - 5.30pm with 1 hour for lunch). Working from home, with intermittent travel to Head Office in Devon.

Employment will be subject to receipt of two references, confirmation that you are eligible to work in the UK and the satisfactory outcome of a check by the DBS.