Bookings Coordinator - Newton Abbot - Devon

£18-20k per year, 25 days holiday plus bank holidays, discretionary annual bonus - Customer Services
Ref: 277 Date Posted: Monday 16 May 2022
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Job Description

This is an opportunity to join an exciting, high growth business. Our client works nationally to improve the mental health and emotional wellbeing of children and young people through a whole school preventative approach that links also to families and local services. The mid to long term outcomes include improved learning, attendance, inclusion, employment prospects and health.

Due to their on-going expansion, they now have a vacancy for a full-time Bookings Assistant to join their busy team. 

The key purpose of this role is to provide administrative booking support for the Regional Development Managers and Relationship Managers. The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business. Working within the Bookings Team, responsibilities will include, but not be limited to:

  • Offering administrative booking support to the Regional Development Managers and Relationship Manager Teams
  • Answering first line phone calls regarding sales/enquiries
  • Processing and following up online booking and organisation registrations
  • Processing all bookings
  • Updating course flyers and other business development materials in relation to commissioned courses
  • Using IT systems to maintain accurate information on leads and bookings
  • Ensuring the smooth flow of bookings to other teams
  • Contributing to team and process development

Person requirements

To be considered for this role, you will have the following attributes:

  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Ability to work collaboratively with other internal teams
  • Ability to work on own initiative as well as part of a team
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

In addition, you are expected to hold the vision of a world where all children’s emotional and developmental needs are met and embody their core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.

Essential skills, knowledge and experience

  • Excellent communication skills, written and oral and an excellent telephone manner
  • Highly computer literate and a sound working knowledge of Microsoft Office and Sharepoint
  • Highly numerate and literate
  • Attention to detail and a high level of accuracy
  • Previous CRM systems and database management experience

Desirable skills, knowledge and experience

  • Experience in a training or education environment
  • Educated to ‘A’ level or equivalent

Package

  • Annual salary dependent on qualifications and experience
  • Holiday entitlement of 25 days per annum plus bank holidays
  • Discretionary annual pay review
  • Discretionary annual bonus
  • On-site parking

This is a permanent role working 37.5 hours per week 9am to 5.30pm Monday to Friday. Office based with hybrid working available.

Employment will be subject to receipt of two references, confirmation that you are eligible to work in the UK and the satisfactory outcome of a check by the DBS.