Business Development Coordinator (FTC) - Newton Abbot - Devon

£Competitive, 25 days holiday, Bonus - Customer Services
Ref: 67 Date Posted: Monday 10 Dec 2018
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(Full time – up to 7 months maternity cover)

Working with a great bunch of people (warm-hearted, respectful and inclusive of others), the key purpose of this role is to support regional staff in securing new business and to boost interest in our organisation.

Responsibilities will include, but not be limited to:

  • Handling and processing new business enquiries demonstrating a wholeheartedly client focused approach
  • Supporting the Regional Teams to increase awareness of our organisation in different parts of the country
  • Processing and following up online registrations
  • Progressing enquiries and leads to confirmed bookings
  • Processing individual bookings and commissioned courses
  • Providing a smooth handover of commissioned courses to the Training Team
  • Looking for opportunities to upsell when appropriate
  • Obtaining feedback on commissioned courses
  • Updating course flyers and other business development materials
  • Using IT systems to maintain accurate information on leads and bookings
  • Contributing to team and process development

Person Requirements

To be considered for this role, you will have the following attributes:

  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Ability to work collaboratively with other internal teams
  • Ability to work on own initiative as well as part of a team
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

All our personnel are expected to embody our core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.

Essential skills, knowledge and experience:

  • Excellent communication skills, written and oral and an excellent telephone manner
  • First class customer service and relationship building skills
  • Demonstrate commercial awareness
  • Highly numerate and literate
  • Attention to detail and a high level of accuracy

Desirable skills, knowledge and experience:

  • Experience in a training or education environment
  • Familiarity with direct marketing techniques, CRM systems and database management
  • Business development experience
  • Educated to degree level

Package

  • Competitive salary dependent on qualifications and experience
  • Holiday entitlement of 25 days per annum plus bank holidays
  • Discretionary annual pay review
  • Discretionary annual bonus
  • Subsidised use of site facilities
  • Modern office space set within spectacular Devon countryside – free on-site parking

Employment will be subject to a satisfactory outcome of a check by the DBS.

Closing date: 11th December.