Claims Handler - Devon

£20,000-22,800 per year, OTE - Banking, Insurance and Finance
Ref: 220 Date Posted: Monday 02 Aug 2021
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The position of an insurance claims handler involves supplying replacement vehicles resulting from Road Traffic Accidents. The handler will be required to assist the client from first notification of loss through to supplying the appropriate vehicle.

Whilst full training is provided you will need to demonstrate:

  • Strong communication and customer service skills
  • Ability to accurately record information obtained
  • Ability to problem solve
  • Ability to understand and follow written guidelines
  • Ability to work as part of a team
  • Ability to prioritise tasks
  • Computer literate – ability to use case management software and spreadsheets
  • Claims experience desirable but not essential.

Principle job responsibilities:

  • Taking incoming calls and First notification of loss of Road traffic accidents this is very detailed and does require lots of accurate information to be gathered.
  • Dealing with all non-fault claims, requesting witness evidence, using google maps calling all parties involved to get Liability established in order to provide a replacement vehicle.
  • Booking vehicles into garages and speaking to Taxi Licensing authorities to get the replacement vehicle licensed.
  • Working as part of a team to ensure all deliveries are met and outstanding caseloads are up to date.
  • Using basic office equipment for post & Scanning.
  • Speaking to operations to discuss vehicle requirements and allocations.

Starting salary £20,000-£21,000 plus team bonus (est. £150 per month). 40 hour week working 9am to 5.30pm Monday to Friday.