Cloud & Infrastructure Solutions Engineer - Devon

We require a technically experienced Cloud & Infrastructure Solutions Engineer to provide consultancy and support escalation to our customer base as well as to our own systems.

You must be able to demonstrate good interpersonal skills, excellent telephone manner and have experience of working in a consultancy and support environment. There will be a requirement to learn about innovative technologies. You will form part of a Service Delivery team that focuses on pre sales and deployment of technical solutions but also support escalation. You will be able to prioritise workload and manage customer expectations. Familiarity of working within SLA environments is preferable.

Essential skills

• Microsoft Certified Professional certification
• Experience with cloud technologies such as Microsoft 365, Azure, AWS, Alibaba Cloud
• Working knowledge of SQL Server and Dynamics CRM
• Competent in Windows Server administration, installing, configuring and troubleshooting roles such as Active Directory, Hyper-V, DHCP, DNS, Group Policy
• An understanding of accompany products such as Backup solutions, Endpoint protection
• Comfortable in troubleshooting on internal systems as well as customer environments whilst assessing the impact and risks associated with carrying out the work
• Ability to work well as part of a team on projects as well as picking up calls already in progress
• Excellent telephone manner and ability to support customers remotely over the phone
• The willingness to learn new technologies

Desirable skills

• Microsoft Certified IT Professional (MCSE) / Microsoft Certified Solutions Associate (MCSA) certification
• Proficient with implementing business systems projects on premises and in the cloud
• Microsoft SharePoint administration and support
• Cloud migration and deployment experience
• Microsoft administration and support
• Familiarity with Microsoft CRM
• Familiarity with Oracle Databases

Salary up to £40k per year, plus Company bonus. This is a full time, permanent role (37.5 hours Monday to Friday).

Benefits include: Employee development programme and education reimbursements; Pension; Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months); A fantastic social culture with regular company social events taking place throughout the year; Free drinks and the occasional free lunch!; Counselling services for employee and direct family members; Personal Legal and Financial Advice; 28 days holiday inclusive rising to 33 days; Modern offices with great facilities and free parking.

Location: Ashburton, South Devon