Cloud & Infrastructure Support Technician (TQ13) - Devon

We require a technically experienced Cloud & Infrastructure Support Technician to provide remote support and consultancy to our new and existing customer base.

You must be able to demonstrate good interpersonal skills, excellent telephone manner and have experience working in a support environment, as well as an interest in learning about innovative technologies. You will form part of a Service Desk team that acts as troubleshooting and resolving technical issues for customers. Additionally, there will be an opportunity to provide technical consultancy and guidance to our customers on Microsoft and complimentary solutions. Ideally, you will be able to prioritise workload and manage customer expectations. Familiarity of working within SLA environments is preferable.

Key Accountabilities

• Providing remote technical support to customers and internal staff
• Providing support on all issues passed to you in a 2nd line capacity
• Assisting 1^st line technicians in fault troubleshooting and acting as an escalation point
• Providing great customer service
• Taking responsibility for your own workload and respond to customers within agreed SLAs and OLAs

Essential Skills

• Industry professional certification such as ITIL, MCP, CompTIA, etc.
• Knowledge of server/desktop administration, installing, configuring and troubleshooting Microsoft products and accompanying roles such as Active Directory, DHCP, DNS, Windows 10, Group Policy, Office 365
• Administration and support of Microsoft Office 365 services
• An understanding of accompanying products such as Backup solutions, endpoint protection
• Comfortable with troubleshooting on customer environments whilst assessing the impact and risks associated with carrying out the work

Desirable Skills

• Microsoft Certified Solutions Associate (MCSA) certification / AWS Certified Solutions Architect: Associate
• Microsoft Windows 10 administration and support
• Microsoft SharePoint administration and support
• Microsoft Office 365 migration and deployment experience
• Microsoft administration and support
• Familiarity with Microsoft CRM

Salary c£25k per year, plus Company bonus. This is a full time, permanent role (37.5 hours Monday to Friday).

Benefits include: Employee development programme and education reimbursements; Pension; Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months); A fantastic social culture with regular company social events taking place throughout the year; Free drinks and the occasional free lunch!; Counselling services for employee and direct family members; Personal Legal and Financial Advice; 28 days holiday inclusive rising to 33 days; Modern offices with great facilities and free parking.