Cloud Support Technician - 1st Line (Hybrid/Ashburton) - Devon

Cloud Support Technician (1^st Line)

Are you looking for a new adventure?

This is a fantastic opportunity to join a dedicated, highly motivated and highly skilled, technical support team that specialises in a variety of disciplines. Their accredited support team are charged with providing world class technical support across a range of Vendor solutions.

They are looking for a Cloud Support Technician to join their team and provide great technical customer support to their clients as they scale.

The Company 

They're an enthusiastic technically led team that is at the cutting edge of new and exciting technology. They are customer-focused and pride themselves on offering various solutions; to ensure they can solve their customers’ problems they invest time in training and personal development. To help the team grow the business, they work hard giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways they do this. Colleagues regularly tell them that their teams are why they love their jobs. All companies say that they have a great culture – They are proud that this is reality – They put their people first!

Benefits for you

• Paid Training
• Individual Personal Development Plans
• Salary plus discretionary bonus schemes
• Sick Pay
• Holiday Pay
• Staff Referral Scheme
• Personal Trainer
• Flexible Working arrangements
• Social Events/Fundraisers/Staff Parties
• Life Assurance with MetLife
• Employee Assistance Programme for you and your family
• Medicash Health Cash Plan

About you

• You will have a passion for a career in IT and ideally have at least 1 year of experience in a similar role.
• You will be proficient at communicating both written and verbally. This role is supporting their customers, providing 1st line support and escalation across their Vendors, so being able to pick up the phone in a confident, polite manner is vital and is a trait more desirable than existing I.T knowledge.
• You’ll demonstrate a keen interest in developing your cloud technology knowledge and will be willing to put your hand up to new opportunities as they arise.
• You will have the ability to work on a rota basis covering shifts 8.30am-5pm, 9.30am-6pm and 5.30pm-1am.

Their most successful people have a can-do attitude and are enthusiastic and passionate about delivering top-quality service to our stakeholders. Does this sound like you?

Salary £26k-£28k basic with on call and shift premium OTE £4k per year