Customer Service Advisor (TQ13) - Devon

£18-19k per year - Customer Services
Ref: 165 Date Posted: Monday 17 Feb 2020
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We are seeking a confident, organised and friendly Customer Service Advisor to join our team on a permanent basis. The applicant must be someone who has previous experience in customer services and administration with great communication skills and the ability to work well in a fast-paced environment. 

Working as a member of our small, friendly Customer Service team, your responsibilities will include:

  • UK & International customer service by phone and email
  • Welcoming visitors and issuing passes
  • Sales and loan order processing
  • Logistics – Obtaining quotations, booking collections and tracking shipments
  • Generating monthly reports from our SAP CRM System
  • Liaising with and supporting our UK sales team daily
  • Loan kit management
  • General administration

Whilst we’ll provide training and support, you’ll need to have:

  • Experience within a telephone based customer service role
  • Quick and accurate data processing skills  
  • Excellent communication skills
  • Ability to use own initiative 
  • Proficiency with computers, including the use of Microsoft Word, Excel and Outlook
  • Own transport is required due to our rural location

What we're offering:

  • Hours: Full time (9 am to 5 pm)
  • £18,000 to £19,000 dependant on experience
  • 20 days plus bank holidays
  • Family-like work culture
  • On-site parking