Customer Service Advisor - Newton Abbot

£18,000-£19,000 - Customer Services
Ref: 164 Date Posted: Monday 29 Jun 2020
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**Thank you for your interest in this job but unfortunately this vacancy has been temporarily put on hold. Understandably our client is not in the position to take on further staff right now. If you wish to submit an application please use the 'Apply' button at the bottom of the page and we will alert you when we start recruiting again**

We looking for an enthusiastic Customer Service Advisor with a strong customer focus to join a growing team in Newton Abbot.

Your responsibilities will include:

  • Providing exceptional customer service via phone and email
  • Process orders from point of sale, continuously liaising with suppliers and customers through to point of delivery
  • Coordinate with suppliers and customers to arrange delivery of products
  • Update and manage the CRM database
  • Action order returns and exchanges 
  • Responding to customer complaints and escalating issues as necessary

Whilst training is provided, you’ll need to have:

  • Experience within a telephone based customer service role
  • Quick and accurate keyboard skills for processing orders
  • A great attitude towards providing an excellent level of customer service which exceeds customer expectations
  • Strong verbal communication skills
  • Literacy skills are required including spelling, grammar and punctuation for emails

Role Type: Permanent, Full time (37.5 hours)

Salary from £18,000-£19,000 DOE.