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Customer Service Advisor - Newton Abbot - Devon

£16,286.40 plus monthly bonus - Customer Services
Ref: 28 Date Posted: Monday 30 Jul 2018
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We’re a fast-moving, innovative food-to-go business that’s at the forefront of the Street Food boom in the UK. Inspired by flavours from across the globe we are very proud to produce an exciting range of hot and cold eating food to go, which are enjoyed by consumers across the UK.

We’re a close-knit team and there’s a feeling of belonging here - our talented colleagues are every bit as special as the products they make for us. We offer consistent reward and recognition as well as a range of employee incentives.  There’s no better time to jump on board!

The Job

You will have day to day contact with our customers and be responsible for generating sales orders and delivering superior service to our valued customers across the UK. 

Working as a member of our small, friendly Customer Service team, your responsibilities will include:

  • To manually key sales orders that are sent via email/fax working towards the deadlines and cut off times.
  • To take inbound sales calls, outbound calls are only made when necessary.
  • To inform the customer of promotions and any new products with a view to generating additional revenues for the company.
  • To directly input all orders onto the operating system accurately and effectively.
  • To ensure that all customer complaints are managed through to resolution keeping the relevant departments informed of the nature of the complaint, reporting progress and feeding back to the customer.
  • To track all activities and contacts.

Whilst we’ll provide training and support, you’ll need to have:

  • Experience within a telephone based customer service role.
  • Good data processing skills - quick and accurate.
  • Ability to build relationships with our valued customers.
  • Ability to problem solve.
  • Literacy skills are required including spelling, grammar and punctuation for emails.

What we offer?

  • 30 days holiday inclusive rising to 33 days.
  • £16,286.40 basic salary plus up to £60 monthly bonus based on your personal performance.
  • A full time, permanent job: 9 am to 5 pm Monday to Friday. In additional, you will be required to work 1 Saturday in 4;   8 am to 1 pm, for which you would be paid time and a half.  You will also be required to work 1 or 2 bank holiday days per year; 9 am to 2 pm, for which you would be paid time and a half and given a full day off in lieu.
  • Part of Reward Gateway which enables staff to discounts in hundreds of stores, earn cashback and many more options.
  • Family friendly employee culture.
  • Real opportunity for career progression.

Become part of our dynamic, growing business.