Customer Service Advisor - Paignton - Devon

£18,720 per year, pension, 28 days holiday inclusive - Customer Services
Ref: 190 Date Posted: Monday 19 Apr 2021
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This is an exciting opportunity to join a market leading bespoke manufacturer. You'll be working under your own initiative and as part of a small, friendly Customer Service team. Responsibilities will include but not be limited to:

  • To be the first line of Customer Services, answering customers questions and queries in a timely manner and dealing with customer service problems, escalating to the Customer Service Manager where necessary
  • To assist with sales calls and respond to quotes and queries in a timely manner
  • To enter EKM/web sales onto the system, ensuring all details are entered correctly and customers contacted should a problem arise
  • To be responsible for logging all delivery issues and chasing up all credits which are due to us
  • To be responsible for all outgoing post and correspondence
  • To assist with filing and general office admin
  • To send after sales emails to all customers once products have been dispatched, following up on any problems which arise
  • To answer Live Chat promptly
  • To carry out any other reasonable duties when required to by management

Whilst we’ll provide training and support, you’ll need to have:

  • Experience within a telephone based customer service role
  • Good data processing skills - quick and accurate
  • Ability to build relationships with our valued customers
  • Good communication skills – comfortable on the phone, good standard of written work (e-mail)
  • Experience using Microsoft Office
  • Accurate record keeping skills
  • Additionally a driving licence is needed as you will be required to do the post office run

What we’re offering?

  • A full time, permanent job. Our standard hours are 9am to 5pm Monday to Friday 
  • Salary £18,720 per annum 
  • 28 days holiday inclusive
  • Contributory pension
  • On-site parking