Customer Service Advisor - Paignton - Devon

This is an exciting opportunity to join a market leading bespoke manufacturer. You'll be working under your own initiative and as part of a small, friendly Customer Service team. Responsibilities will include but not be limited to:

• To be the first line of Customer Services, answering customers questions and queries in a timely manner and dealing with customer service problems, escalating to the Customer Service Manager where necessary
• To assist with sales calls and respond to quotes and queries in a timely manner
• To enter EKM/web sales onto the system, ensuring all details are entered correctly and customers contacted should a problem arise
• To be responsible for logging all delivery issues and chasing up all credits which are due to us
• To be responsible for all outgoing post and correspondence
• To assist with filing and general office admin
• To send after sales emails to all customers once products have been dispatched, following up on any problems which arise
• To answer Live Chat promptly
• To carry out any other reasonable duties when required to by management

Whilst we’ll provide training and support, you’ll need to have:

• Experience within a telephone based customer service role
• Good data processing skills - quick and accurate
• Ability to build relationships with our valued customers
• Good communication skills – comfortable on the phone, good standard of written work (e-mail)
• Experience using Microsoft Office
• Accurate record keeping skills
• Additionally a driving licence is needed as you will be required to do the post office run

What we’re offering?

• A full time, permanent job. Our standard hours are 9am to 5pm Monday to Friday 
• Salary £18,720 per annum 
• 28 days holiday inclusive
• Contributory pension
• On-site parking