Customer Service Advisor - Paignton - Devon

Starting salary £23-24k plus team bonus - OTE up to £26,100 - Customer Services
Ref: 275 Date Posted: Monday 16 May 2022
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Are you a skilled customer service professional looking for a new and exciting challenge? Want to earn a great salary with development and recognition for a job well done? Then we want to hear from you!

This is a fantastic opportunity to work for an established and growing Accident Management Company that has an exciting and successful future. You will be an important part of a small high performing team that supplies replacement vehicles resulting from Road Traffic Accidents.

While learning in your day-to-day role, we will provide you with knowledge and skills to support you in your exciting career.  We are looking for people with a positive attitude and a hunger to learn, we’re more interested in potential than “the finished article”.

You’ll be joining a small thriving team in our recently refurbished contact centre with all the mod-cons making it an easy and pleasant place to work. We’re only a short walk from the beach, local shops, cafés and restaurants and easy to get to thanks to close-by train and bus stops. Free parking is less than 5 minutes away.

The Job

You will be assisting clients from first notification of loss through to supplying the appropriate vehicle.

In this role, you’ll get to:

  • Take incoming calls and First notification of loss of Road traffic accidents this is very detailed and does require lots of accurate information to be gathered
  • Deal with all non-fault claims, requesting witness evidence, using google maps calling all parties involved to get Liability established in order to provide a replacement vehicle
  • Book vehicles into garages and speaking to Taxi Licensing authorities to get the replacement vehicle licensed
  • Work as part of a team to ensure all deliveries are met and outstanding caseloads are up to date
  • Use basic office equipment for post & scanning
  • Speak to operations to discuss vehicle requirements and allocations

About you

You will have at least 2 years’ experience in a telephone based customer service role and be able to demonstrate strong negotiation skills with the ability to understand and follow written guidance coupled with high levels of attention to detail.

Our most successful people are confident in their own ability, self-sufficient, self-motivated with the ability to be assertive and persistent when required. Does this sound like you?

Other skills we look for:

  • Effective time management skills and the ability to manage own case load
  • Strong administration skills with the ability to use case management software and spreadsheets
  • Excellent communication skills both verbally and written
  • Ability to accurately record information obtained
  • Ability to problem solve
  • Ability to work as part of a team
  • Ability to prioritise tasks

Benefits for you

  • Competitive starting salary - £23,000-£24,000 per year
  • Two-tier monthly bonus - typically £150 & £175, OTE up to £26,100 
  • Contributory pension scheme
  • Salary reviews and opportunity for progression
  • Staff discounts

This is a permanent role working 9am to 5.30pm Monday to Friday.