Customer Service & Sales Advisor - Newton Abbot - Devon

£20-22K - Customer Services
Ref: 73 Date Posted: Friday 11 Jan 2019
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Customer Service and Sales Advisor | £20,000-£22,000 (No targets just a great working environment!)

Central Newton Abbot (On-site parking/easy to reach by public transport)

Working with a great bunch of people, you will be responsible for dealing with customers over the telephone providing a range of pre and post-sales support, processing orders, handling enquiries and complaints, and providing an excellent level of customer service. We can offer you a quick start, a relaxed and team spirited working environment and the opportunity to progress within our successful business.

Day to day duties will include:

  • Receiving orders by telephone and online, advising customers on a wide range of products, agreeing specific requirements, ensuring delivery dates and service expectations are understood.
  • Inputting sales, logging all information on calls and maintaining detailed and accurate records.
  • Suggesting alternative products (out-of-stock items) and cross-selling additional accessories/products.
  • Processing telephone and weborder payments.
  • Dealing with any customer complaints; analysing evidence and documentation to investigate complaints and make decisions based on client policy.
  • Action order returns and exchanges and following up until closed.
  • Ensuring that all administration is undertaken in a timely and accurate manner.

Skills/experience required:

  • Experience of working in an office or call centre environment, handling enquiries by phone and email.
  • Confident communicator, people skills, and a relationship builder with tact and diplomacy where required.
  • Able to use own initiative to confidently to deal with customer problems.
  • Excellent organisational skills and problem solving ability with keen attention to detail.
  • Confident and capable on a keyboard - quick and accurate.
  • You must have a competent approach to IT.
  • Ambition to progress.

Additional Information:

  • £20,000 to £22,000 depending on experience.
  • 40 hours per week – core hours 9am to 5.30pm Monday to Friday.
  • 28 days holiday inclusive of Public/Bank Holidays.
  • Free on-site parking. Easy to reach by public transport and close to the town centre.
  • Permanent role.
  • Interviews will take place immediately.