Customer Service & Sales Advisor - Paignton - Devon

You will be working for a well-established successful online retailer who are experiencing a boom in sales. Working as part of a small energetic team this role provides an opportunity for variety and responsibility combining telephone sales skills, after sales customer service and problem solving, plus detailed administration.  

There are a number of opportunities to grow and take on additional responsibility within different areas of the business once established in the core role.  No targets just a great working environment!

Day to day duties will include:

• Dealing with inbound sales enquiries over the phone and via email.
• Giving advice on product selection, notifying customers of stock availability and agreeing delivery arrangements.
• Processing orders accurately from sale through to delivery using our order processing system.
• Assisting with the administration of online sales channels.
• Facilitating sales through up-selling and recommendations.
• Actioning returns, exchanges and refunds; analysing evidence and documentation to investigate complaints and make decisions.
• Completing documentation required in the sales process, managing emails from customers, keeping detailed call notes and checking all orders before they are dispatched.

Skills/experience required:

• Great communication and people skills – able to handle sales and enquiries by phone.
• Ability to work under your own steam and be comfortable in a variable-paced environment.
• Excellent organisational skills and problem solving ability with keen attention to detail.
• A competent approach to IT coupled with quick and accurate keyboard skills for processing and checking orders and dealing with emails.

This is a full-time position, 5 days per week, 8.30 am to 5.00 pm or 9am to 5.30 pm, to include 2 weekend days per month with time off in lieu or additional pay (optional). 40 working hours per week.  Basic salary £20,000 to £21,000 per year depending on experience but could be higher for the right candidate!