Customer Service & Sales Advisor - Paignton - Devon

£21-25k per year - Customer Services
Ref: 239 Date Posted: Monday 29 Nov 2021
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You’ll be working as part of a small, energetic and hard-working team for a successful online retailer. The role provides an opportunity for variety and responsibility combining telephone and face-to-face sales skills, after sales customer service and problem solving, plus detailed administration.  

The role

  • Dealing with sales enquiries over the phone, via email and face to face in our showroom
  • Giving advice on product selection, notifying customers of stock availability and agreeing delivery arrangements
  • Processing orders accurately from sale through to delivery using our order processing system
  • Assisting with the administration of online sales channels
  • Facilitating sales through up-selling and recommendations
  • Actioning returns, exchanges and refunds; analysing evidence and documentation to investigate complaints and make decisions
  • Completing documentation required in the sales process, managing emails from customers, keeping detailed call notes and checking all orders before they are dispatched

The ideal candidate

This job is for you if you are self-motivated, enthusiastic and enjoy working in a fast paced environment. We are open to your background as long as you demonstrate success in delivering great customer service coupled with solid administrative skills. Additionally you will have:

  • Great communication and people skills –able to handle sales and enquiries by phone and face-to-face
  • Ability to work under your own steam and be comfortable in a variable-paced environment
  • Excellent organisational skills and problem solving ability with keen attention to detail
  • A competent approach to IT coupled with quick and accurate keyboard skills for processing and checking orders and dealing with emails

This is a full-time position working 40 hours per week over 5 days to include 2 weekends per month (i.e. 4 days a month) with set days off during the week. The hours of work will be 9am to 5.30 pm or 9.30am to 6.00pm.