Customer Service Assistant (TQ13) - Devon

20 days holiday, Pension, PDP, Healthy Living Programme plus much more! - Customer Services
Ref: 108 Date Posted: Friday 17 May 2019
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Working with a great bunch of people, we can offer you a quick start, fab benefits, a healthy working environment, individual development with investment in training and the opportunity of a long term career path with our multi award-winning successful business.

The Job

  • Deal with incoming emails and phone calls and choose the appropriate course of action
  • Identify and resolve client concerns, escalating when necessary
  • Handle queries in relation to orders
  • Managing the email inbox
  • Follow up quotes and opportunities by phone
  • Complete documentation required in the sales process

The Person

  • Experience within an office telephone based role
  • Ability to build great relationships with customers
  • Excellent IT skills
  • Good data processing skills
  • Great communication skills, verbal and written
  • Literacy skills are required including spelling, grammar and punctuation for emails
  • Accurate record keeping skills to deadlines, attentive to detail

The Benefits. Why you will love working for us!

  • Employee development programme and education reimbursements
  • Contributory Pension
  • Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months)
  • A fantastic social culture with regular company social events taking place throughout the year
  • Free drinks and the occasional free lunch!
  • State-of-the-art offices/facilities including lounge/eating area
  • Counselling services for employee and direct family members
  • Personal Legal and Financial Advice
  • 28 days holiday inclusive rising to 33 days
  • Childcare vouchers
  • Free Parking

What makes us so special?

We are financially strong and very optimistic about the future. We ask our people to show a ‘can-do’ attitude and a commitment to continuous improvement, to demonstrate pride in our company and a passion for our work. We create a culture of excellence, so place a strong emphasis on individual development to keep our people motivated and our business moving. We're collaborators, committed to supporting each other so that we can all grow together. 

Salary £17,000 per annum plus a team bonus (approx. £100 per month). Full time, permanent role - 37.5 hours per week Monday to Friday.