Customer Service Sales Advisor - Paignton - Devon

£19-22K per year - Customer Services
Ref: 110 Date Posted: Monday 15 Jul 2019
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You will be working for a well-established successful online retailer who are expanding into an exciting new venture opening a brand new showroom in Paignton. Working as part of a small energetic team this role provides an unusual challenge / opportunity for variety and responsibility combining telephone and face-to-face sales skills, after sales customer service and problem solving, plus detailed administration. There are a number of opportunities to grow and take on additional responsibility within different areas of the business once established in the core role.

No targets just a great working environment!

Day to day duties will include:

  • Dealing with sales enquiries over the phone, via email and face to face in our showroom.
  • Giving advice on product selection, notifying customers of stock availability and agreeing delivery arrangements.
  • Processing orders accurately from sale through to delivery using our order processing system.
  • Assisting with the administration of online sales channels.
  • Facilitating sales through up-selling and recommendations.
  • Actioning returns, exchanges and refunds; analysing evidence and documentation to investigate complaints and make decisions.
  • Completing documentation required in the sales process, managing emails from customers, keeping detailed call notes and checking all orders before they are dispatched.

Skills/experience required:

This job is for you if you are self-motivated, enthusiastic and ambitious.  We are open to your background as long as you demonstrate success in delivering great customer service and administrative accuracy both over the phone and face to face.

You will have:

  • Great communication and people skills – able to handle sales and enquiries by phone and face-to-face.
  • Ability to work under your own steam and be comfortable in a variable-paced environment.
  • Excellent organisational skills and problem solving ability with keen attention to detail.
  • A competent approach to IT coupled with quick and accurate keyboard skills for processing and checking orders and dealing with emails.

This is a full-time position, 5 days per week, 9am to 5.30pm, to include some weekend days on a shift basis (minimum 2 days a month). 40 working hours per week.  Basic salary £19,000 to £22,000 per year depending on experience.