Our client is a small family owned and managed company who carry out a wide range of mechanical and technical services to both domestic and commercial clients in the South West. They are looking for an experienced HVAC / Gas Service Manager with demonstrable leadership skills to lead a professional team of engineers. Their focus is to provide a quality service to their customers at all times.
This is a fantastic long-term opportunity for an experienced HVAC / Gas Service Manager to join a small friendly team who wants to make a difference and carve out a successful career for themselves. This is a highly responsible and rewarding role where you will have a real impact in the future growth and success of the business.
Responsibilities - HVAC / Gas Service Manager
- To manage the daily delivery of service and breakdown operations for the company
- To run a small experienced team of engineers who carry out emergency, urgent, routine, planned and cyclical jobs for domestic and commercial clients
- Deliver an effective service whilst managing expenditure
- P&L responsibility for all service and breakdown operations. In addition, ensuring all incoming applications for payment are check and signed off in a timely manner
- Maintaining and growing client relationships to ensure contract extensions, remedial works and installations. Including to represent the Company at site meetings
- Carrying out technical inspection and spot checks
- Reporting on department performance
- Implementing company policy and procedures
- Participation in the out of hours management rota
- Provide regular updates on progress and performance of service
- Drive efficiencies and productivity of engineers whilst focusing on profit margin opportunities
- Responsible for any RAMS, PPE, Toolbox Talks and audits required for the team
Skills & Experience - HVAC / Gas Service Manager
- Excellent knowledge of gas repairs and servicing in both domestic and commercial environments which includes any relevant regulations, legislation and best practice
- Excellent communications skill (both written and verbal) with a proven ability to influence and manage stakeholder relations
- Comprehensive IT and systems knowledge
- Proven ability to meet deadlines and targets, and to ensure that their team meets deadlines and targets.
- Service contract and remedial quotations and management
- Be confident in problem solving, decision making and demonstrate that you understand the root cause of a situation
- Experience of implementing and delivering operational procedures, including PPM schedules
Essential:
- Recent (but not necessarily current) Gas Safe ACS Qualifications
- Up to date knowledge around compliance and relevant legislation
- Relevant HVAC technical background (bias towards plumbing and heating)
- Proven client facing / customer service experience
- Leadership skills
- Full driving licence
- Clear DBS
- CSCS
Benefits - HVAC / Gas Service Manager
- Hours: Mon – Friday 8.00am to 5.00pm
- Competitive salary packing including
- Company Pension
- Company Phone & Laptop
- Company Vehicle Allowance
- Death In Service Insurance
- 32 Days Paid Holiday (including statutory holidays)