Internal Sales Support - Devon

Internal Sales Support

Kick start your career with us!

We are a UK owned, Award Winning Company with over 35 years’ experience. We are financially strong and provide trusted, globally recognised products and services to companies of all sizes throughout the UK and Europe.    

Previously recognised 3^rd Britain’s Healthiest Company in the small business category, we strongly believe in looking after our employees (just over 100); there’s a feeling of belonging here - probably because we go out of our way to listen to and involve all of our people. And because we want to be the best, we want you to be your best!

We acknowledge enterprise and hard work and in return we offer a range of staff incentives and the opportunity to progress and grow within our highly successful business. There’s no better time to jump on board.

The Job

To support the Team Leader by understanding the needs of their customers, calling to follow up on opportunities and increase customer satisfaction by delivering an excellent service in all areas.

Key Accountabilities:

• Support the Account Managers in your team
• Deal with incoming emails and phone calls and choose the appropriate course of action
• Create quotes for customers based on inbound request
• Follow up Quotes and opportunities by phone or email
• Complete documentation required in the sales process
• Identify and resolve client concerns, escalating when necessary
• Handle any other non-technical queries in relation to orders
• Provide cover for the TL other team members when not available
• Ensure we are delivering the best level of service to our customers

To be considered for this role, you will have:

• Experience of working in an office environment handling enquiries by phone and email
• Great customer service skills
• Ability to build relationships with customers and partners
• Computer skills – competent user of Microsoft Excel, Outlook and Word
• Accurate record keeping skills to deadlines, with attention to detail
• Good literacy skills including spelling, grammar and punctuation for emails
• GCSE Grade A-C in Maths and English
• Good problem solving and judgemental skills
• Ability to manage a busy workload

The Benefits.  Why you will love working for us!

• Starting salary £17,000 plus monthly bonus
• 37.5 hours per week Monday to Friday - no weekends or evenings
• Employee development programme and education reimbursements
• Generous Pension (3%)
• Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months)
• A fantastic social culture with regular company social events taking place throughout the year
• Free drinks and the occasional free lunch!
• State-of-the-art offices/facilities including lounge/eating area
• Free parking
• 28 days holiday inclusive rising to 33 days
• Full sales and systems training provided as well as continued support
• Childcare vouchers