Membership Services & Online Assistant **Remote Working** - Devon

The key purpose of this role is to provide engaging communication with our members, Licensed Practitioners and Trainers as well as supporting users to effective to use our online programme.

Responsibilities will include, but not be limited to:

• In-bound and outbound communications using a variety of media including phone, forums, and email
• Supporting members and users by building strong relationships and ensuring exceptional customer service
• Providing user support for our online assessment and screening tool
• Implementing improved processes and membership services
• Maintaining accurate, up-to-date database records
• Supporting Coordinators with the administration of member licensing and processing feedback
• Supporting Coordinators with new annual software subscriptions and subsequent renewals
• Liaising with other teams as needed, including following up outstanding paperwork and ensuring member resources are accessible

To be considered for this role, you will need to demonstrate:

• First class customer service and relationship building skills
• Excellent communication skills, both written and verbal
• Excellent organisation, administration and time management skills
• Attention to detail and a high level of accuracy
• Highly computer literate and a sound knowledge of Microsoft Office
• Familiarity with CRM systems and database management
• Ability to work on own initiative as well as part of a team
• Ability to multi-task and prioritise as well as the flexibility to move between routine tasks
• Ability to foster good working relationships with all staff and members
• Ability to support members and colleagues in an empathetic and helpful manner
• Ability to contribute to improved processes and member service outcomes
• Experience in a membership environment would be highly desirable

Package

• Annual salary dependent on qualifications and experience
• Holiday entitlement of 25 days per annum plus bank holidays (pro-rata)
• Discretionary annual pay review
• Discretionary annual bonus
• Fun fund for company events

Full Time / Fixed Term for approximately 6 months. Hours: 9am – 5.30pm Monday to Friday.

Due to Covid-19 we are currently working from our homes. All applicants must ensure they have adequate space to work from home with stable wifi connection until further notice. 

Employment will be subject to: receipt of two references, one of which must be from your most recent employer; confirmation that you are eligible to work in the UK; the satisfactory outcome of a check by the DBS.