Office Administrator - Paignton - Devon

We’re a small, very friendly office and you will need to be flexible, willing to learn and take on a variety of work. Responsibilities will include but not be limited to:

• Receiving orders by telephone, email and online.
• Processing sales orders, working towards deadlines and cut off times.
• Act as point of contact for the customer, to advise of ETAs and deal with any other queries in relation to orders.
• To ensure that any customer complaints are managed through to resolution keeping the relevant departments informed of the nature of the complaint, reporting progress and feeding back to the customer.
• Action order returns and exchanges and following up until closed.
• Processing customer quotes.
• Maintain a record of activities and progress.
• Filing and general office administration.
• Providing telephone cover when other departments are busy.

Whilst we’ll provide training and support, you’ll need to have:

• Experience of working in an office environment handling enquiries by phone and email.
• Good data processing skills - quick and accurate.
• Great communication skills – comfortable on the phone, good standard of written work for emails.
• Problem solving and judgemental skills.
• Experience using Microsoft Office.
• Accurate record keeping skills.

What we’re offering?

• A full time, permanent job. Our standard hours are 9am to 5pm Monday to Friday (37.5 hours), however, we can be flexible and would consider a 35 hour week.
• £17,000 per annum with regular salary reviews.
• 28 days holiday inclusive.
• Contributory pension.
• Free on-site parking.