Partner Excellence (Customer Support) - Ashburton - Devon

£18.5K plus bonus, Healthy Living Programme, Pension and much more! - Customer Services
Ref: 37 Date Posted: Monday 20 Aug 2018
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You will be responsible for supporting the Team in increasing sales by understanding the needs of their customers, calling to follow up on opportunities and increase customer satisfaction by delivering an excellent service in all areas.    

Key accountabilities:

  • Support the Manager in all areas of their work.
  • Deal with incoming emails and phone calls and choose the appropriate course of action.
  • Follow up quotes and opportunities by phone.
  • Complete documentation required in the sales process.
  • Identify and resolve client concerns, escalating when necessary.
  • Handle any other non-technical queries in relation to orders.
  • Provide cover for team members.
  • Managing the Email inbox.

To be considered for this role, you will have:

  • Experience dealing with people over the telephone.
  • Good data processing skills.
  • Customer service, sales support experience.
  • Accurate record keeping skills to deadlines, attentive to detail.
  • Literacy skills are required including spelling, grammar and punctuation for emails.
  • Excellent IT skills.

The Benefits.  Why you will love working for us!

  • Basic salary c£18,500 plus bonus.
  • 37.5 hours per week Monday to Friday - no weekends or evenings.
  • Employee development programme and education reimbursements.
  • Generous Pension.
  • Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months).
  • A fantastic social culture with regular company social events taking place throughout the year.
  • Free drinks and the occasional free lunch!
  • State-of-the-art offices/facilities including lounge/eating area.
  • Free parking.
  • 28 days holiday inclusive rising to 33 days.
  • Full sales and systems training provided as well as continued support.
  • Childcare vouchers.

About us

We are a UK owned, Award Winning Company with over 35 years’ experience. We are financially strong and provide trusted, globally recognised products and services to companies of all sizes throughout the UK and Europe. Previously recognised 3rd Britain’s Healthiest Company in the small business category, we strongly believe in looking after our employees (just over 100); there’s a feeling of belonging here - probably because we go out of our way to listen to and involve all of our people. And because we want to be the best, we want you to be your best! We acknowledge enterprise and hard work and in return we offer a range of staff incentives and the opportunity to progress and grow within our highly successful business. There’s no better time to jump on board!