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Partner Excellence Support - Ashburton - Devon

20 days holiday, Pension, PDP, Healthy Living Programme plus much more! - Secretarial, PA and Administration
Ref: 107 Date Posted: Monday 15 Jul 2019
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Working with a great bunch of people, we can offer you a quick start, fab benefits, a healthy working environment, individual development with investment in training and the opportunity of a long term career path with our multi award-winning successful business.

The Job

The purpose of this role is to provide support to the sales team by understanding the needs of their customers, calling to follow up on opportunities and increase customer satisfaction by delivering an excellent service in all areas.    

Key Accountabilities:

  • Support the Manager in all areas of their work
  • Deal with incoming emails and phone calls and choose the appropriate course of action
  • Follow up quotes and opportunities by phone
  • Complete documentation required in the sales process
  • Identify and resolve client concerns, escalating when necessary
  • Handle any other non-technical queries in relation to orders
  • Provide cover for team members
  • Managing the email inbox

The Person

  • Experience within an office telephone based role
  • Ability to build great relationships with customers and partners
  • Excellent IT skills
  • Good data processing skills
  • Great communication skills, verbal and written
  • Literacy skills are required including spelling, grammar and punctuation for emails
  • Accurate record keeping skills to deadlines, attentive to detail

The Benefits. Why you will love working for us!

  • Employee development programme and education reimbursements
  • Contributory Pension
  • Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months)
  • A fantastic social culture with regular company social events taking place throughout the year
  • Free drinks and the occasional free lunch!
  • State-of-the-art offices/facilities including lounge/eating area
  • Counselling services for employee and direct family members
  • Personal Legal and Financial Advice
  • 28 days holiday inclusive rising to 33 days
  • Childcare vouchers
  • Free Parking

What makes us so special?

We are financially strong and very optimistic about the future. We ask our people to show a ‘can-do’ attitude and a commitment to continuous improvement, to demonstrate pride in our company and a passion for our work. We create a culture of excellence, so place a strong emphasis on individual development to keep our people motivated and our business moving. We're collaborators, committed to supporting each other so that we can all grow together. 

Salary £17,000 per annum plus a team bonus (approx. £100 per month). Full time, permanent role - 37.5 hours per week Monday to Friday.