PT Training Operations Coordinator *Hybrid Working* - Newton Abbot - Devon

£20-25k per year, pro rata - Secretarial, PA and Administration
Ref: 285 Date Posted: Monday 04 Jul 2022
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This is an opportunity to join an exciting high growth business. Our client works nationally to improve the mental health and emotional wellbeing of children and young people through a whole school preventative approach that links also to families and local services. The mid to long term outcomes include improved learning, attendance, inclusion, employment prospects and health.

Our client is working a Hybrid model currently and would require the successful person to be available for 2 days office working or as required for meetings/away days etc.

The Job

The key purpose of this role is to ensure the smooth running of training across the UK. Working within the Training Operations Team, responsibilities will include, but not be limited to:

  • Liaising with trainers, delegates, venues and suppliers to ensure the smooth running of courses
  • Coordinating the smooth running of all courses from an operational perspective
  • Organising the distribution of training materials to trainers
  • Processing course paperwork
  • Process bookings for customers
  • Monitoring course material stock levels and advising the Team Manager when appropriate
  • Ensuring the smooth handover of delegate follow-up to the Membership Services Team
  • Assisting with the collation and analysis of training management information
  • Scheduling courses and capacity planning
  • Administrating the E-Learning platform – including but not limited to – being the point of contact for all delegate queries, monitoring submissions and task completion, offering support to delegates where required
  • Managing the planning and administration of Zoom platform
  • Supporting customers on their training journey providing clear and accurate information to ensure they receive the best service

The Person

To be considered for this role, you will have the following attributes:

  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Demonstrate an optimistic outlook
  • Ability to work collaboratively with other internal teams
  • Ability to work on own initiative as well as part of a team
  • Ability to problem solve, sometimes with complex issues
  • Confident communication skills with all stakeholders
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

In addition, you are expected to embody their core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.

Essential skills, knowledge and experience:

  • Excellent communications skills, both written and verbal
  • First class customer service and relationship building skills
  • Demonstrate commercial awareness
  • Attention to detail and a high level of accuracy
  • Excellent problem-solving skills and be solution focused
  • Able to manage multiple tasks and have sound time management
  • Good working knowledge of Excel, having strong analytical skills and an ability to think proactively

Desirable skills, knowledge and experience:

  • Experience in a training or education environment
  • Educated to A-level standard
  • Previous experience of administrating E-learning platform and Zoom
  • Experience using a CRM system

Package

  • Annual salary dependent on qualifications and experience
  • Holiday entitlement of 25 days per annum plus bank holidays
  • Discretionary annual pay review
  • Discretionary annual bonus
  • Hybrid working model
  • On-site parking when in the office

This is a permanent role working 28 hours, 4 days per week 9 am to 5 pm.

Employment will be subject to the satisfactory outcome of a check by the DBS.