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Recoveries Handler (Remote Working)

Salary negotiable depending on experience - Banking, Insurance and Finance
Ref: 345 Date Posted: Monday 04 Mar 2024

This is a fantastic opportunity to work for an established and growing Credit Hire Organisation (operating within the guidelines of the GTA) that provides hire vehicles to individuals who have been involved in RTA's.

You will be an important part of a small high performing team responsible for the recovery of client's uninsured losses. You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.

The Job

The Recoveries Handler position involves the recovery of client’s uninsured losses, which can include credit hire charges, credit repair chares, policy excess payments and loss of earnings, from a fault driver’s insurance company.

In each case, liability for the accident must initially be established before any monetary claims are considered by the compensating insurance company.

Once liability for the accident is established, the losses will only be recovered if sufficient documentary evidence is available to support the claimed loss is supplied to the compensating insurer and strict legal principles have been adhered to.

About you

The role is suitable for candidates with knowledge of credit hire claims and the GTA protocols.

Additionally you will demonstrate strong negotiation skills with the ability to understand and follow written guidance coupled with high levels of attention to detail. Our most successful people are confident in their own ability, self-sufficient, self-motivated with the ability to be assertive and persistent when required.

To be successful, you'll need:

  • Strong communication and customer service skills
  • Ability to accurately record information obtained
  • Ability to problem solve
  • Ability to understand and follow written guidelines
  • Ability to interpret case law and use supporting case law accordingly
  • Strong negotiation skills
  • Ability to work as part of a team
  • Ability to prioritise tasks
  • Computer literate – ability to use case management software and Spreadsheets

Salary & Benefits

  • Competitive salary, negotiable depending on experience
  • Fully remote working
  • Monthly bonus
  • Contributory pension scheme
  • Salary reviews and opportunity for progression
  • Staff discounts
  • Company-provided technology equipment


This is a permanent role working 9am to 5.30pm Monday to Friday.

Interested candidates must be able to travel to Torbay, Devon for 3 days training at the start of their employment, which will be paid for by the Company.