Relationship Development Coordinator **Home Based**

Competitive salary - Sales
Ref: 189 Date Posted: Monday 22 Feb 2021
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This is an opportunity to join an exciting, high growth business whose head office is based in Devon. The role is home based but has the need to be able to travel to Devon for meetings as required. The vacancy is for a permanent term-time only contract.


The key purpose of this role is to secure new business and to boost interest in our services across the UK, and to support our regional staff in driving sales. The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business. Working within the Relationship Development Team, responsibilities will include, but not be limited to:

  • Handling and processing new business enquiries demonstrating a wholeheartedly client focused approach.
  • Identifying decision makers amongst the inbound leads in order to start sales process.
  • Supporting the Regional Teams to increase awareness of our services to generate leads and bookings.
  • Progressing enquiries and leads to confirmed bookings.
  • Follow established processes and procedures for gaining leads, quoting, confirming orders, and closing out won and lost opportunities.
  • Providing a smooth handover of commissioned courses to the Training Team.
  • Looking for opportunities to upsell when appropriate.
  • Using IT systems to maintain accurate information on leads and bookings.
  • Maintain strong, ongoing working relationships with existing customers in order to enhance the customer experience resulting in future sales and referrals.
  • Contributing to ongoing team and process development.


  • Experience selling direct to the education industry.
  • Successful sales track record with a strong focus on converting leads to sales.
  • Familiarity with direct marketing techniques, CRM systems and database management.
  • Excellent communication skills, written and oral and an excellent telephone manner.
  • First class customer service and relationship building skills.
  • Demonstrate commercial awareness.
  • Highly numerate and literate.
  • Attention to detail and a high level of accuracy.
  • Educated to degree level (desirable).


To be considered for this role, you will have the following attributes: 

  • Ability to build and develop strong and nurturing relationships with all team members and clients.
  • Ability to be respectful and inclusive of others.
  • Ability to work collaboratively with other internal teams.
  • Ability to work on own initiative as well as part of a team.
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment.
  • In addition, you are expected to embody our core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun. 


  • Annual salary dependent on qualifications and experience.
  • Holiday entitlement of 25 days per annum plus bank holidays.
  • Discretionary annual pay review.
  • Discretionary annual bonus.
  • On-site parking when at the head office.


  • Permanent, term time only (78% FTE). Hours: 9am to 5.30pm Monday to Friday.

Employment will be subject to receipt of two references, confirmation that you are eligible to work in the UK and the satisfactory outcome of a check by the DBS.