Sales Administrator/Customer Services - Ashburton

£16,000 plus bonus - Secretarial, PA and Administration
Ref: 19 Date Posted: Monday 18 Jun 2018
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Kick start your career with us!

We are a UK owned, Award Winning Company with over 35 years’ experience. We are financially strong and provide trusted, globally recognised products and services to companies of all sizes throughout the UK and Europe.    

Previously recognised 3rd Britain’s Healthiest Company in the small business category, we strongly believe in looking after our employees (just over 100); there’s a feeling of belonging here - probably because we go out of our way to listen to and involve all of our people. And because we want to be the best, we want you to be your best!

We acknowledge enterprise and hard work and in return we offer a range of staff incentives and the opportunity to progress and grow within our highly successful business.

The Job

Provide a high level of support to Account Managers, Renewals Team, Customer Service, Publishers and Distributors, and Customers.

Key Accountabilities:

  • Enable timely, efficient and accurate processing of orders
  • Provide customers with the highest level of service when handling their order
  • Working with the Account managers to resolve any customer queries
  • Support the sales teams by carrying the administrative functions of the sales order process
  • Act as first point of contact for the customer
  • To advise on ETA’s and deal with any other non-technical queries in relation to orders
  • Managing Microsoft customer portals and helping customers to activate their licences

The Person (must-haves!)

  • Experience of working in an office environment handling enquiries by phone and email
  • Accurate record keeping skills to deadlines
  • Problem solving and judgemental skills
  • Ability to build relationships with customers and partners
  • Logical thinker for creating and sanity checking reports and quotes
  • Excellent oral and written communication skills
  • A competent user of Microsoft Excel, Outlook and Word
  • Literacy skills are required including spelling, grammar and punctuation for emails and contracts
  • GCSE Grade A-C in Maths and English (or equivalent)

The Benefits.  Why you’ll love working for us!

  • £16k basic salary plus team bonus (Est. £1,000+)
  • 37.5 hours per week Monday to Friday - no weekends or evenings
  • Employee development programme and education reimbursements
  • Generous Pension (3%)
  • Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months)
  • A fantastic social culture with regular company social events taking place throughout the year
  • Free drinks and the occasional free lunch!
  • State-of-the-art offices/facilities including lounge/eating area
  • Free parking
  • 28 days holiday inclusive rising to 33 days
  • Training provided as well as continued support
  • Childcare vouchers