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Sales Office Administrator - Bovey Tracey, Newton Abbot - Devon

£18K, 23 days holiday - Customer Services
Ref: 97 Date Posted: Monday 01 Jul 2019
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This role will involve regular contact with customers over the phone, ensuring customers' orders and quotes are processed correctly and in a timely manner.  Emphasis is placed on fostering excellent client relationships so effective communication skills are a must!  

We’re a small, very friendly office and you will need to be flexible, willing to learn and take on a variety of work. Responsibilities will include but not be limited to:

  • Taking calls from customers (builders, house developers and architects), responding to emails and dealing with customer queries and quotes.
  • Entering sales orders onto our computer system.
  • Provide customers with the highest level of service when handling their order.
  • Ensure delivery dates and service expectations are understood and communicated to the business.
  • To deal with any queries in relation to orders.
  • Provide and maintain a record of activities and progress.
  • General filing and office admin.
  • Providing telephone cover when other departments are busy.

Whilst we’ll provide training and support, you’ll need to have:

  • Experience within a telephone based customer service role.
  • Good data processing skills - quick and accurate.
  • Ability to build relationships with our valued customers.
  • Good communication skills – comfortable on the phone, good standard of written work (e-mail).
  • Experience using Microsoft Office.
  • Accurate record keeping skills.

What we’re offering?

  • £18,000 per annum salary.
  • 23 days holiday plus bank holidays (31 days inclusive).
  • Modern office space with free on-site parking.

Our standard hours are 8am to 5pm Monday to Friday. Immediate start available.