Sales Support Specialist/Administrator - Totnes - Devon

c£26k negotiable, plus bonus - Secretarial, PA and Administration
Ref: 377 Date Posted: Monday 15 Apr 2024

Our client is a leading UK designer, manufacturer and exporter of high reliability products into various specialised sectors, including – Fire, Healthcare, Security and Industrial Telemetry. They offer both a catalogue of off-the-self products, and a bespoke design service when customer-specific features are needed.

As a Sales Support Specialist/Administrator your key focus will be liaising with customers, order entry and general sales and administrative duties. General knowledge of sales support function and experiences required, and an aptitude for learning a technical product is a must for this role.

They Offer

  • Starting salary c£26,000 
  • Discretionary annual bonus
  • Pension Scheme
  • 23 days holiday plus bank holidays (31 days)
  • Discretionary annual pay review
  • Great workspace with spectacular riverside views!
  • Collaborative, relaxed and friendly work environment
  • Opportunity for growth and development
  • On-site parking

What you’ll be doing 

  • Preparing quotations, order entry and giving advice to customers
  • Telephone and email liaison with customers, installers and on-site engineers
  • Following up returns with the Service department and liaising with the Sales & Service Manager
  • Maintaining records and keeping detailed call notes
  • General administrative duties
  • Hands-on product familiarisation and training will be provided

Could you be part of this fantastic team?

This job is for you if you are self-motivated, enthusiastic and enjoy working in a fast paced environment. We are open to your background as long as you demonstrate success in delivering great customer service coupled with solid administrative skills.

Additionally you will have:

  • Great communication and people skills – able to handle sales enquiries by phone
  • Calmness under pressure, coupled with good diplomatic and interpersonal skills
  • Excellent organisational skills and problem solving ability with keen attention to detail
  • A competent approach to IT coupled with quick and accurate keyboard skills for processing and checking orders and dealing with emails
  • Experienced user of Microsoft Office, esp. Word, Excel. Knowledge of Publisher would be a real bonus!
  • A willingness to learn about the Company and products

Hours of work

  • 37.5 per week Monday to Friday

If you love helping customers and have good administrative skills we would love to speak to you!