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Service Delivery Coordinator - Ashburton - Devon

£22k plus bonus - Customer Services
Ref: 30 Date Posted: Tuesday 24 Jul 2018
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We are a UK owned, Award Winning Company with over 35 years’ experience. We are financially strong and provide cloud based services to companies of all sizes throughout the UK and Ireland/Europe.    

Previously recognised 3rd Britain’s Healthiest Company in the small business category, we strongly believe in looking after our employees (just over 100); there’s a feeling of belonging here - probably because we go out of our way to listen to and involve all of our people. And because we want to be the best, we want you to be your best! We acknowledge enterprise and hard work and in return we offer a range of staff incentives and the opportunity to progress and grow within our highly successful business. There’s no better time to jump on board.

The Job

The primary focus of the role is to support our Service delivery team by carrying out the administrative and customer service functions required as part of the Service delivery process. To enable the timely, efficient and accurate running of the technical processes. Providing our customers, partners and suppliers with the highest level of customer service, in the handling of their initial enquiry and throughout their engagement with the Services team.  Be a central point of contact for the team and inter department communication. Key accountabilities:

  • Work with the team to respond to tickets as defined on the OLA.
  • Help plan and resource incoming support requests, opportunities and planned work.
  • Identify and resolve client concerns.
  • Highlight process improvements and develop the systems.
  • Act as a liaison between partners, vendors and the Service delivery team.
  • Manage expectations and communication between customers and technical resource.
  • Help control the quality of documentation created by the team.
  • Handle any other non-technical queries in relation to the running of the department.

To be considered for this role, you will have:

  • Effective communication skills.
  • Experience of dealing with people over the telephone and email.
  • Experience working in a helpdesk, customer service environment or similar.
  • Capable of managing own workload and team objectives.
  • Confident and capable on a keyboard and with software (Microsoft Excel, Word etc.).
  • Able to prioritise and re-prioritise at various stages during the day to ensure nothing that can be done is overlooked.
  • Experience working in a high pressured environment to deadlines and prioritising workflow.
  • A good grasp of English grammar for writing letters and emails.

The Benefits.  Why you will love working for us!

  • Basic salary £22,000 plus bonus.
  • 37.5 hours per week Monday to Friday - no weekends or evenings.
  • Employee development programme and education reimbursements.
  • Generous Pension (3%).
  • Employee Healthy Living programme (use of a personal trainer, yoga mornings, table tennis in the summer months).
  • A fantastic social culture with regular company social events taking place throughout the year.
  • Free drinks and the occasional free lunch!
  • State-of-the-art offices/facilities including lounge/eating area.
  • Free parking.
  • 28 days holiday inclusive rising to 33 days.
  • Full sales and systems training provided as well as continued support.
  • Childcare vouchers.