Service Manager - Paignton - Devon

We are a small family owned and managed company who carry out a wide range of mechanical and technical services to both domestic and commercial clients in the South West. We are looking for an experienced manager with demonstrable leadership skills to lead a professional team of engineers. Our focus is to provide a quality service to our customers at all times.

Fantastic long-term opportunity for someone to join a small friendly team who wants to make a difference and carve out a successful career for themselves.  This is a highly responsible and rewarding role where you will have a real impact in the future growth and success of the business.

Responsibilities:

• To manage the daily delivery of service and breakdown operations for the company
• To run a small experienced team of engineers who carry out emergency, urgent, routine, planned and cyclical jobs for domestic and commercial clients
• Deliver an effective service whilst managing expenditure
• P&L responsibility for all service and breakdown operations.  In addition, ensuring all incoming applications for payment are check and signed off in a timely manner
• Maintaining and growing client relationships to ensure contract extensions, remedial works and installations.  Including to represent the Company at site meetings
• Carrying out technical inspection and spot checks
• Reporting on department performance
• Implementing company policy and procedures
• Participation in the out of hours management rota
• Provide regular updates on progress and performance of service
• Drive efficiencies and productivity of engineers whilst focusing on profit margin opportunities
• Responsible for any RAMS, PPE, Toolbox Talks and audits required for the team

Skills & Experience:

• Excellent knowledge of gas repairs and servicing in both domestic and commercial environments which includes any relevant regulations, legislation and best practice
• Excellent communications skill (both written and verbal) with a proven ability to influence and manage stakeholder relations
• Comprehensive IT and systems knowledge
• Proven ability to meet deadlines and targets, and to ensure that their team meets deadlines and targets.
• Service contract and remedial quotations and management
• Be confident in problem solving, decision making and demonstrate that you understand the root cause of a situation
• Experience of implementing and delivering operational procedures, including PPM schedules

Essential:

• Recent (but not necessarily current) Gas Safe ACS Qualifications
• Up to date knowledge around compliance and relevant legislation
• Relevant HVAC technical background (bias towards plumbing and heating)
• Proven client facing / customer service experience
• Leadership skills
• Full driving licence
• Clear DBS
• CSCS

Benefits:

• Hours: Mon – Friday 8.00am to 5.00pm
• Competitive salary packing including
• Company Pension
• Company Phone & Laptop
• Company Vehicle Allowance
• Death In Service Insurance
• 32 Days Paid Holiday (including statutory holidays)