Service Manager - Paignton - Devon

c£40-45k, negotiable - Engineering
Ref: 246 Date Posted: Monday 29 Nov 2021
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We are a small family owned and managed company who carry out a wide range of mechanical and technical services to both domestic and commercial clients in the South West.

We are looking for an experienced manager with demonstrable leadership skills to lead a professional team of engineers. Our focus is to provide a quality service to our customers at all times

Fantastic long-term opportunity for someone to join a small friendly team who wants to make a difference and carve out a successful career for themselves. This is a highly responsible and rewarding role where you will have a real impact in the future growth and success of the business.


  • To manage the daily delivery of service and breakdown operations for the company.
  • To run a small experienced team of engineers who carry out emergency, urgent, routine, planned and cyclical jobs for domestic and commercial clients.
  • Deliver an effective service whilst managing expenditure.
  • P&L responsibility for all service and breakdown operations. In addition, ensuring all incoming applications for payment are check and signed off in a timely manner.
  • Maintaining and growing client relationships to ensure contract extensions, remedial works and installations. Including to represent the Company at site meetings.
  • Carrying out technical inspection and spot checks
  • Reporting on department performance.
  • Implementing company policy and procedures
  • Participation in the out of hours management rota
  • Provide regular updates on progress and performance of service
  • Drive efficiencies and productivity of engineers whilst focusing on profit margin opportunities
  • Responsible for any RAMS, PPE, Toolbox Talks and audits required for the team.

Skills & Experience

  • Excellent knowledge of gas/oil repairs and servicing in both domestic and commercial environments which includes any relevant regulations, legislation and best practice.
  • Excellent communications skill (both written and verbal) with a proven ability to influence and manage stakeholder relations
  • Comprehensive IT and systems knowledge
  • Proven ability to meet deadlines and targets, and to ensure that their team meets deadlines and targets.
  • Service contract and remedial quotations and management
  • Be confident in problem solving, decision making and demonstrate that you understand the root cause of a situation
  • Experience of implementing and delivering operational procedures, including PPM schedules.


  • Professionally qualified (commercial and domestic) gas engineer with the following:
  • Gas Safe ACS Qualifications (CCN1, CENWAT, CKR1, CPA1, HTR1, BMP1, CDGA1, CIGA1, CODNC01, CORT1, ICPN1, TPCP1/1A
  • Up to date knowledge around compliance and relevant legislation
  • Relevant HVAC technical background (bias towards plumbing and heating)
  • Proven client facing / customer service experience
  • Leadership skills
  • Full driving licence
  • Clear DBS
  • CSCS


  • Salary £40,000 - £45,000 per annum, negotiable
  • Company Pension
  • Company Phone & Laptop
  • Company Vehicle Allowance
  • Death In Service Insurance
  • 32 Days Paid Holiday (including statutory holidays)

Hours: Mon – Friday 8.00am to 5.00pm