Technical Customer Support Specialist - Ashburton - Devon

£19 - 23K DOE - Customer Services
Ref: 76 Date Posted: Thursday 14 Feb 2019
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This is an exciting role in a vibrant, growing company for someone that has a passion for technology and helping customers. Experience is desirable but most of all we are looking for the right person that can develop into an expert advisor on the Microsoft cloud.

We can offer you a quick start, fab benefits, a healthy working environment, individual development with investment in training and the opportunity of a long term career path with our multi award-winning successful business.

Job Purpose:        

  • This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies that lead to it.
  • Provide expert support to sales teams, their customers and partners.
  • Work closely with services team to help identify and scope services opportunities, such as migration to Azure. 
  • Understand and communicate the benefits of our cloud platform and contribute to its ongoing improvement.

Key Accountabilities:         

  • Support sales and services heads as and when required to provide customers with excellent advice.
  • Identify opportunities where we should be having a more in-depth technical conversation and support sales teams to maximise these.
  • Act as an escalation point for sales team members requiring pre-sales Microsoft cloud and licensing support.
  • Provide pricing for Azure quotations.
  • Work with the Microsoft Alliance manager to ensure we meet our CSP targets.
  • Work with team members to ensure we are quoting correctly and are including cross selling opportunities.
  • Provide internal training.
  • Give expert input to marketing team.
  • Visit customers and partners where necessary to help progress opportunities.

Key Abilities:       

  • Working in a high pressured environment to deadlines and prioritising workflow, be capable of managing own workload.
  • Office based role, requiring concentration for periods which can be in excess of two hours.
  • Assist colleagues when they are under pressure.

Experience, Knowledge and Qualifications:  

  • 5 GCSE grade C and above including Math’s and English.
  • At least 2 years working in an advisory role delivering an excellent service to customers.
  • Excellent communication skills.

Skills and Technical competencies:  

  • A desire to learn and keep up to date with the newest Microsoft technologies.
  • Experience of advising on technical products or services is desirable.
  • Fantastic written and spoken English.
  • Excellent IT skills.
  • Ability to problem solve and prioritise workload ensuring urgent tasks are completed.
  • Self-motivated and driven to meet customers’ needs.
  • Ability to build relationships with customers and partners, be patient and remain calm.
  • Excellent verbal and written communication skills.
  • Accurate record keeping skills to deadlines, attentive to detail.
  • Positive and personable demeanour.
  • Team player.
  • Flexibility to the demands of the business.

Other Factors: There may be development opportunities available that might increase the post holders responsibilities and duties.  These will be discussed with you and agreed. The above tasks are neither exclusive nor exhaustive and the post holder may be required at times to carry out other appropriate duties as deemed by their line manager.