Telesales Advisor - Newton Abbot - Devon

Working with a great bunch of people you’ll have day to day contact with customers and be responsible for generating sales orders and delivering a great service to our valued clients across the UK.  We can offer you a quick start, a family-like work environment and the opportunity of a long-term career with our multi award-winning business.

The Job

Working as a member of our small, friendly and busy team, your responsibilities will include:

• To directly input via Telephone, Fax and/or Email orders onto the operating system;
• To make outgoing sales calls to the existing client base for order generation (no cold calling! these clients would expect you to call to take their order);
• Maintain an up to date file of reports and customer notes to plan and report on customer sales and results;
• To promote product ranges and promotions to customers daily with a view to maximising revenues for the company;
• To ensure that customer calls are scheduled in relation to customer requests;
• To ensure that all customer complaints are managed through to resolution keeping the relevant departments informed of the nature of the complaint, reporting progress and feeding back to the customer;
• To meet and exceed sales revenue targets for the organisation, working with the Business Managers for the growth and development of their regions;
• To ensure that all administration is undertaken in a timely and accurate manner.

Whilst we’ll provide training and support, you’ll need to have:

• Experience within a telephone based sales and/or customer service role;
• Ability to build and foster strong relationships with a wide range of business customers;
• The ability to cope with a high workload and to stay calm and assured under pressure;
• Fast, accurate keyboard skills for processing orders;
• Accurate record keeping skills;

Additional Information:

• Starting salary £17,681 per year plus bonus - opportunity to earn up to £200 per month
• 7:30am to 3.30pm Monday to Friday;
• 30 days holiday inclusive (rising to 33 days);
• Pension;
• Free on-site parking.