Training Operations Coordinator (PT) **Working From Home**

£20-25k per year plus annual bonus - Secretarial, PA and Administration
Ref: 233 Date Posted: Monday 29 Nov 2021
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Working from home, with intermittent travel to Head Office in Devon.

This is an opportunity to join an exciting high growth business. Our client works nationally to improve the mental health and emotional wellbeing of children and young people through a whole school preventative approach that links also to families and local services. The mid to long term outcomes include improved learning, attendance, inclusion, employment prospects and health. They now have a vacancy for a part time permanent Training Operations Coordinator to join their team.

The key purpose of this role is to ensure the smooth running of training across the UK. The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business.

Responsibilities 

  • Liaising with trainers, delegates, venues and suppliers to ensure the smooth running of courses: coordinating the smooth running of all courses from an operational perspective; organising the distribution of training materials to trainers; processing course paperwork; process bookings for customers
  • Monitoring course material stock levels and advising the Team Manager when appropriate
  • Ensuring the smooth handover of delegate follow-up to the Membership Services Team
  • Assisting with the collation and analysis of training management information
  • Scheduling courses and capacity planning
  • Administrating the E-Learning platform – Moodle – including but not limited to – being the point of contact for all delegate queries, monitoring submissions and task completion, offering support to delegates where required
  • Managing the planning and administration of Zoom platform
  • Supporting customers on their training journey providing clear and accurate information to ensure they receive the best service

Person requirements

To be considered for this role, you will have the following attributes:

  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Demonstrate an optimistic outlook
  • Ability to work collaboratively with other internal teams
  • Ability to work on own initiative as well as part of a team
  • Ability to problem solve, sometimes with complex issues
  • Confident communication skills with all stakeholders
  • Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

In addition, you are expected to hold the vision of a world where all children’s emotional and developmental needs are met and embody their core values which are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.

Essential skills, knowledge and experience

  • Excellent communications skills, both written and verbal
  • First class customer service and relationship building skills 
  • Demonstrate commercial awareness
  • Attention to detail and a high level of accuracy
  • Excellent problem-solving skills and be solution focused
  • Able to manage multiple tasks and have sound time management
  • Good working knowledge of Excel, having strong analytical skills and an ability to think proactively

Desirable skills, knowledge and experience

  • Experience in a training or education environment
  • Educated to degree level
  • Previous experience of administrating Moodle and Zoom
  • Experience using a CRM system Package

Salary and Benefits

  • Annual salary £20,000 to £25,000 pro rata, dependent on qualifications and experience 
  • Holiday entitlement of 25 days per annum plus bank holidays
  • Discretionary annual pay review
  • Discretionary annual bonus
  • On-site parking when in the office

This is a part time (22.5 hours), permanent role and the hours are flexible although er do need somebody to be able to work on a Wednesday.

Employment offer will be subject to receipt of two references, confirmation that you are eligible to work in the UK and the satisfactory outcome of a check by the DBS.